Called ReleaseLINK 2.0, a new web service-based tool from Nationwide Title Clearing, Palm Harbor, Fla. (an RGA client company) is making it easier for lenders and servicers to manage a process that everyone is required to do but that no company can really do profitably on their own. In fact, there's no profit in getting liens released properly unless you've built your entire business around it, which NTC has.
The new version of the tool has been working perfectly for NTC’s lien release clients since its soft launch on January 4. The company is now making the new web feature available to all company clients.
"At a time when firms that entered this space to garner other lucrative services are leaving the business, I’m proud that we’re investing in technologies to help our customers be more efficient. This is an important release that adds a lot of functionality to the software and convenience to our customers," said Jeremy Pomerantz, Senior Vice President for Marketing and Sales at NTC. "Our customers now have much more control over their processes and access to better automation. We’re very glad we could enhance our services at no additional cost to our clients."
The company reports that its clients have been most impressed with the newly enhanced Exception Queue feature, which allows NTC lien release clients to view additional types of exception loans mid-process and then allows them to resolve the issue online or flag the loan for various complex curative actions. Clients can also use the new tool to rush an order, place the order on hold or cancel it.
This release will probably catch the attention of some players in the space who have recently seen their contracts with LPS DocX end suddenty as that company vacated the space.
"At a time when firms that entered this space to garner other lucrative services are leaving the business, I’m proud that we’re investing in technologies to help our customers be more efficient," Pomerantz said. "We’ve been in this line of business for almost 20 years. It takes investment and focus on core competencies like this to remain a market leader."